Turn Autonomous IT Expectations Into Greater Margins

As cyberattacks target small and midsize businesses, managed service providers face a familiar challenge that’s become even more pressing in the AI era: protect customers with limited resources while navigating margin pressure, alert fatigue and increasingly complex technology stacks.

Speaking at XChange Security, Brian Doty, channel development manager for Kaseya, said MSPs are being asked to do more than ever despite operational challenges.

"There's margin pressure on your offerings. It's challenging out there. And a lot of technicians are saying they're overloaded with alerts," Doty said. "A lot of these tools are disconnected. [They’re] still in multiple portals and screens. And [they] don't have a lot of visibility into the vulnerabilities that are out there."

Connected Data And Visibility Power Outcomes

To increase visibility, Kaseya is committed to an API-first strategy designed to create stronger connections across its portfolio and third-party applications. A connected data layer provides MSPs with greater visibility into customer environments while creating the foundation for more meaningful AI-powered automation that drives results.

"[AI] has to expand your margins. It has to become outcome-centric," Doty said.

Introducing the Kaseya Intelligence, Doty said that achieving meaningful outcomes from AI-powered automation rests on accurate and accessible data. The Kaseya Intelligence platform is built on a foundation of connected data, rather than siloed data. This provides the context and accuracy needed for tailored automations that are scalable across customer operations.

Doty shared that the results of connected data and real-time visibility in the Kaseya Intelligence platform are a 50 percent increase in technician efficiency; MTTD reduced to minutes; and a 15 percent increase in profit margins.

A Partner Experience Focused On Profitability

Beyond technology, Doty emphasized that Kaseya is dedicated to a strong overall partner experience. He pointed to peer programs, marketing resources and profitability assessments designed to help MSPs grow their businesses.

For partners evaluating their technology stacks, Kaseya's ProfitFuel program analyzes existing tools and identifies opportunities for cost savings and operational improvements.

"We've been able to deliver our partners over a billion dollars in profit back into their pockets," Doty said.

For MSPs confronting cyber risk, resource challenges and shrinking margins, the takeaway was clear: managed service success will be driven by connected data, embedded AI and increasing levels of automation designed to improve both security outcomes and business performance.

For more information about Kaseya Intelligence and its approach to Autonomous IT, visit Kaseya.com.