Why Intermedia's Partner-First Model Stands Apart

For many solution providers, moving voice customers to the cloud comes with real risk. Jayme Branson, president and owner of Granite Technology Solutions, said choosing the right vendor can determine whether that transition stalls or scales. As an Intermedia partner, Branson said the difference was clear early on.

“Many years ago, I was at a training class and I was looking for a good SIP provider,” Branson said.

At the time, Granite Technology Solutions knew cloud migration was unavoidable. What gave the team pause was the fear of failing customers during early deployments.

“We knew we needed to migrate our customers to the cloud,” Branson said. “It was scary to us.” That fear became reality during the company’s first cloud rollout. “Even the first one we did was like two users and we probably couldn't have done it any worse,” he said.

Instead of stepping back, Intermedia stayed involved. Branson said that moment set the tone for the partnership.

“We did everything wrong and they stood there with us and helped us figure it out,” he said.

As an Intermedia partner, Branson said that level of support gave his team confidence to keep pushing forward. Today, Granite Technology Solutions supports more than 10,000 subscribers, growth Branson ties directly to Intermedia’s partner-focused model.

“They put partners first,” he said. “We handle the customer, the front end, the feet on the streets, and they've got the back end covered.”

Branson said his team evaluated several other vendors over the years but found none of them matched Intermedia’s channel approach. “We probably evaluated four or five over the years and none of them have the partner program that Intermedia has,” he said.

For SMB customers, simplicity matters. Branson said Intermedia’s bundled services help partners deliver a full solution without forcing customers to juggle multiple vendors.

“Small business can't afford to deal with three or four different vendors to get what they need,” he said.

From Branson’s perspective, Intermedia succeeds by enabling partner growth while staying firmly in the background.

“Intermedia's been one of the best partners we've ever worked with,” he said.

To learn more about the Intermedia partner program visit, Intermedia.com