Collaboration & Communication

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  Partners Applaud Free Cisco Security, UC Licenses Extended During Coronavirus Pandemic

  by Gina Narcisi

  COVID-19 coronavirus is putting a sudden strain on IT teams to enable remote workers. Partners are taking advantage of tech vendors, such as Cisco, extending free licenses for remote collaboration and security tools.

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  Cisco Employs Mandatory Work From Home Policy Due To Coronavirus

  by Gina Narcisi

  COVID-19 coronavirus is hitting the tech segment hard as Cisco cancels partner-focused events and implements a mandatory work from home for many of its employees.

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  ‘Free’ Microsoft Teams, Google Hangouts Meet Are Coronavirus Remote Workarounds: Cumulus Global

  by Steven Burke

  ‘This isn’t about people buying things. It’s making sure customers know how to use what the free software they already have,’ says Cumulus Global founder and CEO Allen Falcon. ‘Most of our customers have not been trained to use these technologies so they hesitate.’

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  Zoom Video Refocuses Channel Efforts On Agents, Recurring Revenue-Minded Partners

  by Gina Narcisi

  UC and video specialist Zoom is now making its widely-popular voice and video solutions available through the agent channel.

• IntelePeer: CPaaS Is 'Not A Feature Set, It's A Toolkit'

  by Gina Narcisi

  ‘CPaaS with us is not solving a single problem for a single vertical, it's meant to be more of a toolkit for customers,’ says Peter Neal, senior sales engineer for IntelePeer at Xchange 2020.

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  Dropbox: New Products, Integration Will Help Drive Higher Productivity, Free Cash Flow In 2020

  by Joseph F. Kovar

  Cloud file storage and synchronization provider Dropbox said its 2019 focus on developing a business user collaboration ecosystem will expand in 2020 and beyond and help it cash in on its large user base to build a more profitable business.

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  Coronavirus Making A Strong Case For UC&C Solutions, Says Partners

  by Gina Narcisi

  "We've always used tools like WeChat to interact with people in China and we are doing a little more conferencing, but the reality is, business has slowed down," says one solution provider that partners with Chinese tech vendors.

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  Lifesize Partner Program Redesigned Around Lucrative Agent Model: Exclusive

  by Gina Narcisi

  Lifesize is transitioning its partner program away from a traditional reseller model to an agent model, with the goal to move the majority of U.S.-based partners to the new selling motion by the end of 2020.

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  Search For Poly CEO Is On As Joe Burton Steps Down, Former Polycom Leader Named Interim CEO

  by Gina Narcisi

  Joe Burton, Poly's president and CEO, has stepped down. Robert Hagerty, chairman of Poly's board of directors and former CEO of Polycom, is serving as Poly's leader while the company searches for its permanent replacement.

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  Avaya Collaboration, Contact Center Portfolios Receive Upgrades, AI Injection

  by Gina Narcisi

  Avaya updated its collaboration app, Avaya IX Spaces, with new capabilities and the ability to scale. The UC giant also revealed new AI integrations within its contact center portfolio at Avaya Engage 2020.