Nerdio CRO Landes Says New Pricing Model Is Taking Off

That new price option is aimed at Microsoft solution providers who “connect all your tenants that you’re managing at Microsoft Partner Center into Nerdio Manager,” Nerdio CRO Joseph Landes said.

The new per-tenant pricing model Nerdio introduced late last year and a support service for the broader Microsoft Cloud have both “proven to be much more popular than we thought,” Nerdio co-founder and Chief Revenue Officer Joseph Landes told a room of solution providers Tuesday.

That new price option is $50 per tenant per month and is aimed at Microsoft solution providers who “connect all your tenants that you're managing at Microsoft Partner Center into Nerdio Manager,” Landes said during a session at XChange March 2025, which is hosted by CRN parent The Channel Company and runs this week in Orlando, Fla.

“We have MSPs that have over 1,000 users that are paying $50, we have MSPs that have 20 users that are paying $50 a month and everything in between,” he said.

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Nerdio Pricing, Support

Manny Villa, CEO of VIA Technology, a San Antonio-based Microsoft solution provider, said he is considering a deeper relationship with Nerdio because of how complicated the Microsoft stack is becoming.

Villa said that he likes how easy Nerdio’s products are to use and their investment in support for partners, important to the CEO as he navigates a high demand of Office 365 migrations.

“They have got extremely, extremely talented support individuals,” Villa said. “Kudos to those guys.”

Nerdio continues to take on an important role in the Microsoft ecosystem as the vendor continues to promote a variety of virtual, cloud-based, including the Azure Virtual Desktop (AVD) and Windows 365 cloud PC. Microsoft and its solution providers have seen opportunitiesmigrating legacy virtualization product users to Microsoft wares following changes in those vendors’ pricing and partner programs.

That new “enhanced support” offer–which is a percent of solution providers’ monthly Nerdio bills but has a minimum $300 charge– launched in January due to the number of questions the Nerdio team has gotten over the years on FSLogix application masking, Intune and Defender configurations and other Microsoft-related use cases outside Nerdio Manager’s core purpose.

Nerdio launched the service after hiring employees with broader Microsoft cloud products knowledge, Landes said. The first incident is free.

“We have found (that) a lot of MSPs are pretty excited about that,” he said. “We have world-class support. Our mean time-to-resolution is typically under 30 minutes, and our meantime to response is about seven minutes.”