Capgemini VP On 3 Huge AWS Opportunities And AI Customer Wins

Capgemini’s global AWS leader, Genevieve Chamard, explains to CRN the biggest AI and customer opportunities with AWS in the pipeline.

When TE Connectivity needed an AI solution to improve product development and leverage millions of documents scattered across incompatible systems, Capgemini and Amazon Web Services stepped up to the plate and hit an AI homerun.

“TE had millions of documents spread across systems, and engineers were burning time searching or pulling scarce subject matter experts into repetitive questions,” Genevieve Chamard, vice president, global AWS partnership executive at Capgemini, tells CRN.

The electronic manufacturing giant TE, formerly known as Tyco Electronics, had product development teams sifting through 75 million engineering documents scattered across dozens of incompatible systems to conduct background research.

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Capgemini and AWS partnered to create TELme, an enterprise conversational AI platform that consolidated internal research and turned TE’s fragmented engineering knowledge into usable answers quickly, Chamard said.

“In just three months, the team ingested 2.5 million documents, launched to 8,000 engineers, and delivered significant productivity improvement for product development research workflows with a roadmap to scale the platform much further across the enterprise,” Chamard said.

Capgemini’s Biggest Opportunities With AWS

The $26.6 billion Paris-based global solution provider giant is now dead set on partnering with AWS to accelerator moving AI from pilots to enterprise deployments.

“We’re taking AI into industry solutions and the operating core of enterprises, where AI can reshape end-to-end processes and deliver long-term value, not just short-term experimentation,” Chamard said.

Looking ahead over the next several years, Chamard said there’s three big opportunities with AWS to work together alongside their enterprise customers.

“First, building AI industry solutions that are industrialized, not experimental,” said Chamard. “The market is rapidly shifting from AI hype to AI realism, with clients prioritizing long-term value and enterprise-wide execution.”

Capgemini is seeking to strengthen its AWS partnership around industry-specific AI solutions, embedded directly into core enterprise platforms.

Making ‘Sovereignty By Design A Core Part of AI’ With AWS

The second area Capgemini is focused on is making “sovereignty by design” a core part of AI and cloud transformation.

Chamard said sovereignty is becoming a structural requirement, driven by AI, data privacy regulations, and geopolitical tensions.

“But it’s a space where few players can operate credibly at global scale,” she said.

With the newly launched AWS European Sovereign Cloud, Capgemini wants to build sovereign-ready, AI-enabled cloud operations that combine automated AI-ready platforms with local governance, cybersecurity, and resilience.

“This is something we can make real for our clients and over the next five years,” she said. “We will help accelerate innovation with AI while fully meeting sovereignty, compliance, and continuity requirements.”

‘Reshaping’ Operations With Agentic AI ‘At Scale’

The third biggest opportunity Capgemini sees as a top global AWS partner is around reshaping and running end-to-end operations with agentic AI at scale.

“Client demand is clearly shifting toward end-to-end, outcome-driven transformation across entire business processes—not isolated functions,” said Chamard.

She said with Capgemini’s recent acquisition of transformation services company WNS, her company is positioned to “reshape and run agentic AI-powered business operations” across finance, supply chain, customer operations, and IT.

The goal is to combine AI platforms, ready-to-use assets, and cloud scalability to improve speed and business outcomes for customers.

“Our clients benefit not just from Capgemini’s delivery experience, but from a continuously evolving joint playbook with AWS, built on real production learnings across industries,” Chamard said.

For its most recent fourth quarter 2025 earnings, AWS generated $35.6 billion in revenue, up 24 percent year over year. AWS currently has a $142 billion annual run rate.