Kaseya’s DattoCon: Revamped Pricing Model, Security Updates, New Digital Workforce Take Center Stage

‘We’re not just delivering features,’ says Kaseya Chief Product Officer Jim Lippie. ‘We’re building a connected experience that makes you faster, stronger and more competitive today and tomorrow.’

Kaseya is making moves to transform how MSPs grow and operate, introducing sweeping innovation across pricing, automation and cybersecurity at its DattoCon conference in Miami this week.

The moves reinforce Kaseya’s mission to empower MSPs with enterprise-grade tools at MSP-friendly prices.

“Our mission has been to make your business better, not someday, but today,” Jim Lippie, chief product officer at the Miami-based vendor, said from the stage. “We’re not just innovating the technology. We’re transforming the way we work with you.”

[Related: Kaseya Sues Former Datto Founder’s New Venture For Alleged ‘Copycat Offerings:’ What You Need To Know]

From email security to backup to AI and automation, the common thread across all of Kaseya’s announcements is a commitment to integration, simplification and scale.

“We’re not just delivering features,” he said. “We’re building a connected experience that makes you faster, stronger and more competitive today and tomorrow.”

From eliminating high-watermark pricing to a unified cyber resilience platform to a digital workforce, Lippie said Kaseya is positioning itself as a true end-to-end IT and security platform built for MSP growth.

Here are the biggest moves the company introduced at DattoCon 2025.

Kaseya Eliminates High-Watermark Pricing, Introduces Smarter Invoices

Kaseya is officially retiring its high-watermark pricing model for Datto RMM, SaaS Protection and Autotask, effective December 2025. These products will transition to a committed minimum quantity and variable consumption model. The rest of Kaseya’s product portfolio will follow suit by June 2026.

“Grow how you want to grow. Your original agreement is your commitment. Everything else is fair-field consumption,” Lippie said, adding that the move came ahead of schedule after strong partner feedback.

Kaseya also unveiled enhanced billing clarity and transparency tools that streamline financial reconciliation. Starting in November, MSPs will be able to consolidate line items on invoices, track credit requests directly, and use the new invoice comparator tool to visualize usage, trends and price changes.

“This isn’t just about cleaner invoices,” he said. “It’s about spending less time managing paperwork and more time building real partnerships.”

Datto Siris 6, Identity Backup For Microsoft Entra ID And Cyber Resilience Platform

In a host of security updates, Kaseya introduced backup appliance Datto Siris 6, identity backup for Microsoft Entra ID and a unified cyber resilience platform.

The new Datto Siris 6 delivers 50 percent faster performance and 2-TB to 25-TB scalability. Datto backup for Microsoft Entra ID safeguards user identity and enables rapid recovery of users, groups and roles after misconfiguration, deletion or attack.

“This is what attackers want: identity,” Lippie said “And now, you can protect it.”

Backup for Microsoft Entra ID is available free for six months when bundled with SaaS protection and spanning, or as a stand-alone offering. It will also be included at no additional cost for Kaseya 365 user license holders.

In addition, Kaseya previewed its upcoming cyber resilience platform, a fully integrated system that unifies SaaS, endpoint, cloud and identity backup under a single interface with pooled storage, unified pricing, risk scoring and AI-powered search.

“Right now, technicians don’t have a single pane of glass for all their backup data. We’re solving that,” Lippie said.

MSPs will be able to search by user and view every data point, from mailbox to endpoint, in a single view. Initial features will begin rolling out in the second quarter of 2026.

AI-Powered Automation: Kaseya’s Digital Workforce

Kaseya is building an AI-powered digital workforce using agentic learning to replicate the decision-making power of top-tier technicians. Limited availability of the digital workforce begins in the spring of 2026.

“This is more than automation. These are digital specialists who think, assess and act just like your best tech would,” said Lippie.

The company is also improving practices with automation.

In under six months, Kaseya improved time-to-resolution by 36 percent, mean-time-to-resolution by 30 percent and overall ticket volume by 12 percent. Improvements are driven by AI-powered chat, live support and scheduled callbacks.

Email Security Gets A Boost With Inky Acquisition

To further strengthen its cybersecurity portfolio, Kaseya announced the acquisition of AI-powered email security platform provider Inky. Inky combines generative AI, behavioral analysis and real-time user coaching to stop phishing and impersonation attacks, which are among the most common and dangerous attack vectors, said Lippie.

Through the acquisition, Inky will gain enhanced threat intelligence from Kaseya’s global ecosystem, which will enable smarter detection, faster response and deeper event correlation.

“We recognized that email security was an area that we need to level up,” Lippie told CRN in an interview. “It’s still the No. 1 attack vector out there, and we’ve heard consistently, time and time again, that our existing email platform wasn’t at the standard; it wasn’t-best of-breed email security. With Inky, we’re setting a new standard for how MSPs protect their users.”