Cloud News
Deloitte’s Big Bets On Google Generative AI, ‘Proactive’ Workforce Transformation
Mark Haranas
“[Generative AI] feels like an evolution that has not happened before in terms of the scope, but also the pace at which things are moving. The capabilities of the technology are real,” said Deloitte’s Gopal Srinivasan.
How is Deloitte helping customers around workforce transformation in regards to generative AI?
There’s three aspects when it comes to workforce transformation. One is, as we apply these technologies to rapidly rethink our business processes, what does it mean for the people who are performing these processes today?
How do they relearn that new way of doing things and ensure that they are working with the technology? A lot of the benefit of generative AI is about augmenting human capability and advancing it. So that also requires humans to relearn the way they do things. So how do you get your workforce to learn to work with AI and take advantage of AI capabilities, is number one.
The second is, this is going to lead to things that you’ve never done before in an organization. For instance, today there are several silos of data across the organization. Enterprises, in a sense, have given up trying on even getting a unified view of that data.
But with generative AI and Google’s new enterprise Search solutions, now we have the possibility of being able to look into all of these stores of data, look at patterns across them, and be able to retrieve insights that previously had been a huge challenge, both in terms of costs and also just the sheer feasibility of doing it. You need people that are applying AI to do all of these things and making that insight available.
What’s the final important aspect of workforce transformation around generative AI?
As you get more into deploying these technologies, driving AI fluency and skill sets in your workforce is going to be critical.
If we go back seven or eight years in time, cloud fluency and helping your workforce understand the power of the cloud and how to harness it was important. This is now the same thing, but in the context of AI, ‘How do we make our workforce understand AI? Learn the potential and apply it in everything that they do?’
We are helping our clients, along with Google, to start from the top and look across the organization at how their operating model changes, how the workforce needs to be reskilled, and ensure that—as they apply this technology—they can do it rapidly and continue to run the business by managing the transition in an effective manner.
