Microsoft Partner NB Technology Projects 23 Percent Growth Thanks To Cloud, Cybersecurity Push

Is hiring now tough? 

It is. We’ve supplemented a good bit by using contractors. So that has worked out well, honestly.

In fact, we have a part-time social media person who is in South Africa. … We have engineers vetted out for compliance and security to make sure that they can do the work and contract some of them with a retainer. … That’s been extremely helpful.

And now with the remote workspace, you can work from anywhere. And we’re looking more and more into that actually because we find that to be much better rather than having someone in the office. It works out well.

Anything that vendors could be doing that’d be helpful to you and fellow MSPs? 

One of the things that helps us as an MSP is agreements. That’s extremely important. We typically do not want to be locked into anything more than month-to-month agreements.

So when you have agreements like three years, we tend to shy away from those. One year, we can take it. But month-to-month is typical.

And the reason why is that, if we have a customer on a long term agreement – whatever the service is – and we have an agreement with a vendor and it’s for one year, and that customer has to leave us in the middle of the year, if you’re not able to transfer that product or service to another customer – guess what? We’re stuck.

And that’s the whole issue with Microsoft right now. It’s that, They will not let us transfer these licenses to another customer. So, what do we do? Nothing because we are pretty much stuck.

And that’s the whole issue with Microsoft right now. It’s that they will not let us transfer these licenses to another customer. So, what do we do? Nothing because we are pretty much stuck.

(A separate vendor), they want you to do a three-year contract to use their product, which … their product is terrible. It’s antiquated. … So locking you into a three-year agreement and you don’t need it and you don’t like it. … We just had to stop using them.