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Twilio Lays Off 930 Employees: 5 Big Things To Know

Mark Haranas

‘I take responsibility for choosing to grow our team faster and to pursue many priorities beyond these four priorities over the recent years. And now, I also own the decision to become more focused—resulting in this layoff,’ says CEO Jeff Lawson.

Who And Why: 5 Things Twilio Employees Should Know

Twilio is laying off nearly 1,000 employees as the cloud communications specialist says it simply grew too fast and needs to focus on profitability and core priorities.

However, some of the statements made by Twilio CEO and co-founded Jeff Lawson to its more than 8,500 employees this week have raised some eyebrows, including calling the layoffs a “wise” move.

“I’m not going to sugarcoat things. A layoff is the last thing we want to do, but I believe it’s wise and necessary,” said Lawson in a letter to employees.

Additionally, Lawson said his $3 billion company was “particularly focused” on making sure Twilio layoffs were “carried out through an Anti-Racist/Anti-Oppression lens.”

[Related: The 5 Biggest AWS Executive Departures In 2022]

Twilio CEO: ‘I Take Responsibility’

Lawson also admitted it was somewhat his fault Twilio was laying off approximately 11 percent of its global workforce because of his desire to grow the company too quickly and beyond its main priorities.

“I take responsibility for choosing to grow our team faster and to pursue many priorities beyond [Twilio’s] four priorities over the recent years. And now, I also own the decision to become more focused—resulting in this layoff,” said Lawson.

Lawson said Twilio’s four key priorities include investing in its platform reliability and trust, increasing profitability of messaging, accelerating Segment adoption and scaling its Flex customer base.

The San Francisco-based company has more than 275,000 active customer accounts as of June.

How Twilio Decided On Layoffs

On Monday, Twilio’s compensation and talent management committee of the board of directors approved a “restructuring plan” for the company, according to a filing with the U.S. Securities and Exchange Commission.

The restructuring plan, “is designed to reduce operating costs, improve operating margins and shift the company’s selling capacity to accelerate software sales,” said Twilio in its filing. “The Restructuring Plan includes elimination of approximately 11 percent of the company’s current workforce.”

On Wednesday, Twilio executives began notifying team members affected by the restructuring plan.

“Today, it’s okay to be a bit shocked and feel sad. And to support your colleagues,” said Lawson. “I am confident that we’ll look back at this as a difficult time – but one that set up Twilio well for the future.”

CRN reviewed several of Twilio’s filings with the U.S Securities and Exchange Commission. Here are the five key things you need to know about Twilio laying off 11 percent of its workforce.

 

 
Mark Haranas

Mark Haranas is an assistant news editor and longtime journalist now covering cloud, multicloud, software, SaaS and channel partners at CRN. He speaks with world-renown CEOs and IT experts as well as covering breaking news and live events while also managing several CRN reporters. He can be reached at mharanas@thechannelcompany.com.

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