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Dell’s Jay Snyder Sees ‘Incredible Opportunity’ At New Relic

Dell Technologies’ longtime executive Jay Snyder is leaving the infrastructure giant for an ‘incredible opportunity’ as New Relic’s new chief customer officer.

After more than 20 years in top roles at Dell Technologies, Jay Snyder is taking his talents to software management specialist New Relic as its new chief customer officer.

“I’ve long admired New Relic for its dedication to helping today’s IT and application teams manage the complexity, embrace the cloud and deliver true business outcomes – all while establishing a dedicated customer base,” said Snyder in a statement. “I see an incredible opportunity to build on the company’s foundation, helping serve customers and partners to the fullest potential, and expanding New Relic’s global leadership in the observability market.”

Effective May 4, 2020, Snyder will become executive vice president and chief customer officer, reporting to president and chief operating officer Michael Christenson. Snyder will be responsible for managing New Relic’s global customer base including its Global Customer Success & Services, Support, Education, Expert Services, Renewals, Alliances & Channels, and Customer Solutions organizations.

[Related: Dell’s ‘Creative’ New Financial Offers Help Partners Fight Coronavirus Fallout]

The San Francisco-based company’s open, programmable New Relic One platform was a finalist in CRN’s 2019 Tech Innovators Award in the category of IT Infrastructure Monitoring. Additionally, New Relics’ Todd Osborne, global vice president of Alliances and Channels, made CRN’s 2020 Channel Chiefs list.

Snyder has been Dell Technologies’ Global Alliances leader since 2015, focused on bringing differentiated offerings to the market via strategic partnerships with system integrators, outsourcers and cloud service providers. Prior to Dell’s historic acquisition of EMC in 2016 for $67 billion, Snyder ran EMC’s Americas Services organization and was the first chief operations officer of Americas Sales and Customer Operations.

New Relic dubs itself as having the industry’s largest and most comprehensive cloud-based observability platform to help customers create better software with more than 50 percent of the Fortune 100 companies leverage the solution.

To help customers and partners through the coronavirus pandemic, the company recently enacted its business continuity plan to ensure its teams and platform are prepared to scale. New Relic’s Crisis Management Team implemented a business continuity program to mitigate any business disruption caused by coronavirus which enabled its workforce to work remotely.

New Relic made its Expert Services Team available to help while also expanding its Nonprofit Customer Donation Program to provide free access to the New Relic One platform for 90 days to any new customer organization engaged in COVID-19 relief efforts.

“The world continues to take unprecedented measures designed to ‘flatten the curve’ of new cases of COVID-19,” said Lew Cirne, founder and CEO of New Relic in a recent blog post. “At the same time, many of you are actually seeing a very different curve, or spikes, in traffic -- which is putting new stresses on your systems and your people. And, as we increasingly see isolation policies implemented around the globe, your software and systems will be burdened like never before. The stakes couldn’t be higher. … I salute you -- the engineers, the developers, operations, and SREs -- who are working tirelessly behind the scenes to keep services running smoothly.”

Like many IT companies, New Relic’s stock dropped significantly when the coronavirus pandemic began to hit the country in early March. However, the company’s stock has slowly rebounded over the past several weeks and is hovering around $51.50 per share as of Monday.

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