Extreme Networks Expands AI Strategy With New Service Agent; CTO Named President Of AI Platforms

With AI at the heart of its entire portfolio, according to Extreme Networks, the company has unveiled Extreme Service Agent and Nabil Bukhari, Extreme’s CTO of five years, has added president of AI platforms to his title.

Extreme Networks is making good on its promise to continuously update Extreme Platform One with new features and capabilities with the introduction of an AI Service Agent for partners and end customers. The company also announced Wednesday that it was expanding the role of its CTO to oversee Extreme’s AI initiatives.

Extreme Service Agent, a new AI-powered software agent, has been rolled out to all Extreme Platform ONE customers, the company revealed on Wednesday. The AI Service Agent simplifies network management and automates routine workflows so that IT teams can move faster and smarter, the networking specialist said.

Extreme Networks in August announced the general availability of Extreme Platform ONE, the company’s unified management platform that’s instilled with AI. Extreme Platform ONE, first revealed in December, boils down network and security management by bringing the tools into one platform for enterprises, including products from third-party networking and security vendors, such as Microsoft.

[Related: Extreme Networks ‘In A Good Space’ As HPE/Juniper Combination, Cisco Partner Program Changes Loom, Says CEO]

Inside of Extreme Platform One, Extreme Service Agent will allow partners and end customers to offload time-consuming tasks like evidence collection, ticket creation and case management. The new Service Agent cuts manual effort by up to 95 percent, freeing up teams to focus on strategic priorities, Extreme said.

The company at the same time Platform ONE was first introduced in December 2024 also announced it was simplifying buying and licensing for end customers. Extreme Platform ONE consolidates license, contract, and asset management into a single place for end users. This gives partners and customers real-time visibility into usage, renewals, support coverage, and device inventory across all sites and product lines, Extreme said.

The platform already has more than 265 early adopter customers, according to Morrisville, N.C.-based Extreme.

“What we brought is visibility. There’s a lot of excitement around what you can see now, which you weren’t able to see before, in terms of the network visibility and all the different layers of the fabric. We’re going beyond [that] and over the next few releases, as we turn the corner going into next year, you’ll see enhancements in terms of the kinds of analytics and the capabilities that you’ll have, and so across the board, across several pillars, you’ll see continued enhancements,” Extreme CEO Ed Meyercord told CRN of Extreme Platform One in August.

AI Joins The C-Suite

Nabil Bukhari, Extreme’s CTO of five years, has added “president of AI platforms” to his title, the company revealed on Wednesday. The change highlights Extreme’s focus on AI at the heart of its entire portfolio, the company said.

In his expanded role, Bukhari (pictured above) will continue to oversee products, R&D, the office of the CTO, and the company’s subscription business, while driving adoption of Extreme Platform ONE and leading the company’s AI initiatives, Extreme said.

“At Extreme, we don’t see AI as an add-on, but as intelligence that powers our entire portfolio. We’re building agentic systems that don’t just respond; they think, adapt, and create value continuously. Our investments in AI are delivering immediate value while redefining how enterprises connect, operate, and grow for decades to come. AI isn’t a feature of the future; it’s the force shaping what comes next,” Bukhari said in a statement regarding his new designation.