GTT Unveils Partner Experience Portal As Company Revamps Channel Strategy

‘The configure, price, quote process, that digital experience that we’ve rolled out internally, is also going to be rolled out to the partner community,’ says GTT’s Christopher Jones.

GTT Communications said Thursday that it has upgraded the user experience layer of its Envision platform with an eye on boosting the partner experience as the company significantly reinvests in the channel.

The provider of managed network and security services on Thursday unveiled new capabilities for GTT EnvisionDX (digital experience), the portal that consolidates global connectivity, security and managed services into a single orchestration plane, now backed by AI, Christopher Jones, GTT’s national vice president, partner channel, Americas, told CRN.

The update is effectively creating a partner version of GTT Envision, said Jones (pictured above).

“The configure, price, quote process, that digital experience that we’ve rolled out internally, is also going to be rolled out to the partner community,” he said.

The update goes hand in hand with the work GTT did in 2025 to rebuild its channel program from the “foundation up” with the introduction of new rules of engagement and renegotiated contracts with TSDs, and consolidating direct selling technology advisors into a two-tier distribution model, Jones said.

The upgraded portal was “co-developed” alongside the company’s technology solution distributors (TSDs) partners, Jones said.

The next-generation GTT EnvisionDX channel partner experience includes new features such as self-service configuration, on-demand quoting and ordering for the generation of quotes for single- or multi-site deployments with immediate pricing, GenAI-powered address validation for accuracy and enhanced quote visibility, including real-time insight into status, the company said.

The portal also offers a single experience for GTT’s channel ecosystem using the same platform the GTT sales team uses, as well as greater visibility that allows for more collaboration between TSDs and their advisor partners, as well as GTT’s own operational team for the management of orders, GTT said.

Additionally, the GTT EnvisionDX channel partner experience enables easy creation of new networks and the addition of new sites to existing networks; secure, seamless access from anywhere via Active Directory, secure Single Sign-On, Bring Your Own Identity and two-factor authentication; enhanced site visibility; and API-first design that enables partners to embed GTT EnvisionDX features in their own tools.

“This takes access, the edge, the firewalls and security, and then things like professional services and consulting, and marries it into one experience,” Jones said. “In a lot of cases, people are talking about marketplaces, but they’re really talking about fancy portals that sort of do some basic pricing on the front end, but they don’t go through the whole customer experience. Or, on the telco side, there’s a focus on pricing, quoting, contracting, connectivity, but it doesn’t then get into order management [or] scaling into a multi-location environment, and what’s really cool about DX.”

GTT’s Partner-Forward Plans

While GTT always had a channel program, it wasn’t core to how the company operated, Jones said.

“Last year was all about building a foundation, building a more traditional, indirect program. We rolled out a complete co-sell, no blocked accounts model, where we are having our enterprise sales teams and our channel teams working together for the joint benefit of GTT,” he said.

The company wanted to broaden out its channel strategy to reach more kinds of partners. In the past, GTT has been thought of as an aggregator in the telecom space. Today, however, the company sells managed network services such as SD-WAN, edge networking and cybersecurity, which requires the company to work with more MSPs and distributors, too, Jones said.

The GTT channel program since its revamp last year has seen strong partner adoption with close to 20 percent channel funnel expansion and a net sales increase of 15 percent year over year, according to the Arlington, Va.-based company.

“The percentage of our funnel growth is coming from the channel, and [the] percentage of our sales volumes that are partner-involved; the expectation is that that number will go well north into the 75-80 percent range,” Jones said. “The goal is to drive as much of our business in a partner-enabled, partner-initiated way.”