Telcentris Debuts Call Center App, Additional VoIP Services

VoIP call center

The new service offerings provide Telcentris with an opportunity to expand the channel partner program it launched in late 2009, said sales director Tad Nikolich in an interview.

Telcentris debuted its white label program in December 2010, providing channel partners with a way to sell complete, hosted VoIP turnkey services.

Monday the company added the WL2 ("WL Squared") and WL3 ("WL Cubed") VoIP services to the WL product it debuted three months ago. WL2, which incorporates all the capabilities of the original product, offers API access and more control over functionality, interfaces, trouble shooting and product pricing.

WL3 offers even more customization and scalability by providing full access to the Telcentris underlying platform, which allows partners and customers to add direct carrier interconnections, leverage oversubscription, and access carrier-grade, least-cost routing.

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"This is an easy way to get into the VoIP market," Nikolich said, adding that Telcentris has had high demand for its original WL product.

Initial setup cost for WL2 is $10,000 (compared to $5,000 for WL) and $15,000 for WL3, according to the company. Channel partners earn a percentage of on-going sales, plus a percentage of the setup charges, Nikolich said.

The new Hosted Contact Center platform for inbound and outbound call center management, which replaces the vendor's older contact center application, offers inbound automatic call distribution, predictive dialing, and call recording and monitoring capabilities, said Rob Lewis, product management vice president. The system is also integrated with CRM applications including's cloud CRM application and SugarCRM, Lewis said.

Hosted Contact Center is targeted toward contact centers with between five and 100 seats, Lewis said.

Channel partners who resell the Hosted Contact Center service can earn commissions of 20 percent and master agents who have their own resellers can earn 30 percent commissions.