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10 Major Microsoft Teams Updates For February

Some of the biggest Microsoft Teams updates this month include expanding the “walkie talkie” function to Teams phones, more “fluent” emojis and more Power Automate templates.

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Expanding the “walkie talkie” function to Teams phones, more “fluent” emojis and more Power Automate templates are some of the biggest updates to the Microsoft Teams collaboration application for February .

In Microsoft’s most recent quarterly earnings call, CEO Satya Nadella said that Teams surpassed 270 million monthly active users in the quarter while the number of active Teams Rooms devices more than doubled year over year.

“All up, we’ve seen Teams growth in every segment, frontline worker usage up 2X year over year,” Nadella said on the earnings call. “Zebra Technologies will bring Teams walkie-talkie communications to devices used by millions of employees on retail floors. And Walmart chose Teams for more than 2 million frontline workers this quarter.”

[RELATED: Microsoft Azure, Security, Teams Drive Record Quarter ]

Collaboration apps remain a competitive market as the global pandemic continues. Others in this space include Zoom, Google and Slack.

Phil Walker, CEO of Network Solutions Provider — a Microsoft partner based in Manhattan Beach, Calif., and member of CRN’s 2021 Managed Service Provider 500 — told CRN in an interview that Teams as a phone system has taken off with customers.

Walker said he’d like to see the tech giant further improve features around routing, interactive voice response, call queue and other standard phone system features to give users “more of a true phone interaction” and take share away from traditional phone system providers.

Customers are also exploring new ways to collaborate on Teams and combine Teams with Microsoft data visualization tool Power BI and other products from the Redmond, Wash.-based tech giant.

Walker said he’d like to see Teams further integrate with small customer relationship management (CRM) software providers for customers who aren’t using tools from tech giants such as Salesforce.

“We actually are doing a POC (proof of concept) next month for a client that‘s going to be using Dynamics with Teams,” Walker said. “They’re considering replacing Salesforce and Dialpad.”

Here are some of the coolest updates for Teams for February.

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