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ARC 2013: Biggest Vendor Gains And Drops

CRN looks at the vendors whose channel programs either made big improvements or took a step backward according to the solution providers who rated them in this year's Annual Report Card.

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No. 5 Biggest Drop: HP In Volume Servers

CEO: Meg Whitman
Down 5.5 Points (Overall Score 69.1)

The drop in Hewlett-Packard's overall score cost it the top spot in this competitive category, pushing it down to second place behind Dell.

HP's scores were down for product innovation (87.5 in 2012 to 80.1 this year), support (from 65.6 to 61.1) and partnership (from 69.9 to 65.3), so it's hard to cite a specific area where HP fell down. But some of the most pronounced declines were on the product side, including richness of product features and functionality (down from 91.8 in 2012 to 82.6 this year) and product marketability (a drop from 83.9 in 2012 to 66.3).

Partners also dropped HP's scores for ease of doing business from 68.2 in 2012 to 59.0 this year.

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