Director, Channel Programs
Consistency in channel program requirements enables us to scale the program and focus resources on partners who are committed to their WatchGuard business. One transitioning partner expressed concern over whether the technical exam is fair and intuitive, and delayed fulfilling this requirement until they realized that we were committed. While discussing his concerns, I realized that I should never ask partners to do something that I am not willing to do myself, so I studied and passed the exam. The partner is now fully engaged and certified, and additional members of our management team are taking the exam, as well.