Finding Like-Minded Employees
Top performers serve as a useful starting point for managers looking to improve employee retention, Hart said. By documenting their psychological profile – emotional competencies such as self-control, accountability, listening abilities and even personal interests – businesses can improve their hiring strategy and find employees that replicate a proven model of success.
Hart found that approach to be especially useful when forced to choose between two candidates with similar certifications, salary demands and backgrounds. Personality can function as a meaningful tiebreaker, and one that matches with a top employee can quickly strengthen workplace bonds.
"Emotional competencies are found to be twice as important as technical competencies. Hiring and pairing like-minded people builds culture," Hart said. That's how I did it … that, in fact, is how culture starts to form in your organization."