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GTDC’s Frank Vitagliano On Digital Transformation, Presidential Tech Priorities And M&A

‘I think now what‘s happened is, companies have realized, one, how good the technology is, and two, how significant it is in improving productivity. And so the overall digital transformation in my mind has accelerated significantly, and that’s been very good,’ says GTDC CEO Frank Vitagliano.

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What’s the key message that from the GTDC this fall?

Distributors in 2020 really stepped up, and they did an outstanding job in quickly transforming their business, first of all, in order to support the solution provider community. They had to transition a lot of inside sales and support people to work from home just about overnight. And that was very significant because traditionally they weren’t that way. And they did it so quickly and effectively that they kept the kind of support in place that solution providers had become used to.

In addition, they also transitioned their businesses or their folks that weren‘t able to work from home, like all the logistics and the warehouse people. They had to quickly figure out how to get them to be effective with obviously their health being the biggest concern. And they did that. ...

Certainly in the beginning of the pandemic, we heard of supply chain issues everywhere: paper goods, food supplies, a number of different areas. Yet the global IT supply chain really kept flowing pretty well. There’s a few delays now with maybe some endpoint devices, laptops, or iPad-kind of devices. But for the most part, it’s been amazing how well the IT supply chain has flowed throughout 2020 in spite of the pandemic.

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