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Insight Enterprises’ 7 Big IT Bets And Tech Trends For 2021: Joyce Mullen

Insight Enterprises President Joyce Mullen’s breaks down Insight’s biggest investment areas in 2021. ‘You have to have way more remote services, way more automation in the process, and managing all those devices is a big opportunity,’ she says.

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The Edge: Reinventing How Businesses Work

The edge will continue to be even more important next year. We’re seeing an interesting focus on things like contact tracing solutions and security solutions – physical and cybersecurity. I think this whole notion of, ‘How do I make the edge work for me? How do I make sure I have the right kind of infrastructure to support the edge? How do I make sure that that edge is secure?’ Those are big opportunities for us.

I’m going to continue -- probably to the day I die -- talking about the opportunity at the edge and with cloud, just because I see more and more use cases where technology is really enabling customers to reinvent their business and reimagine how they do work. There’s a ton of examples where we are seeing retailers and restaurant organizations needing to figure out how to change their business model from a traditional store to being able to deliver and pull stuff out and bring it to a curbside. Those were not projects we were thinking about this time last year.

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