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Joyce Mullen On Leaving Dell, Michael Dell And Channel Partner Farewell

‘Dell Technologies is never going to stop innovating, is never going to stop listening, it’s never going to stop trying to improve our processes, our programs and our effectiveness. Partners should bet on Dell,’ says Dell’s Channel Chief Joyce Mullen.

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Joyce Mullen: ‘Partners Should Bet On Dell’

Channel champion Joyce Mullen is set to leave Dell Technologies after 21 years with the company -- the last three years leading the company’s channel charge.

“I’ve had great opportunities at Dell Technologies, and I’m really grateful for that, but I want to do it again at another company,” said Dell’s global channel chief Mullen in an interview with CRN.

Channel partners said Mullen played a critical role in bolstering partner sales over the past two decades, from creating a new partner program through channel feedback to helping transition Dell in the 2000s from a mostly direct vendor into a channel superpower.

“I can’t say enough about Joyce. She was a real channel champion to us and to the partner community in general,” said Scott Winslow, president of Winslow Technology Group, a Waltham, Mass-based Dell Titanium partner and 2019 CRN Triple Crown award winner. “She helped us through various customer challenges and enabled us to grow year after year. She’ll be sorely missed in the channel.”

Mullen, president of Global Channel, Embedded & Edge Solutions, is a 21-year Dell veteran currently responsible for Dell Technologies’ global channel strategy, partner program, solution provider enablement and channel sales execution. In an interview with CRN, Mullen speaks about her reason for leaving Dell, not having CEO Michael Dell as a boss in the future and why channel partners should still “bet on Dell” even after she’s gone.

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