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Insight Enterprises’ 7 Big IT Bets And Tech Trends For 2021: Joyce Mullen

Mark Haranas

Insight Enterprises President Joyce Mullen’s breaks down Insight’s biggest investment areas in 2021. ‘You have to have way more remote services, way more automation in the process, and managing all those devices is a big opportunity,’ she says.

‘We’re Not Going Back’: The Remote Workforce

The fact is that we’re going to be working, learning, playing, thriving and doing whatever we do remotely for awhile. Everyone is predicting that we’re not going back. So we have to reimagine what great looks like in this environment where people like you and I are working today: remotely.

It’s about how do we make sure that our clients and employees have the right kind of productivity tools, the right kind of security, the right kind of modern working tools like compute to allow them to not only do their traditional work – which is kind of where we’ve been this year – but also if it’s harder to come to the office, how do you make high quality videos at home? How do you make sure you that you can deliver high-quality training from home? All of that stuff is going to continue to be important. I don’t think we’re going back. I can’t imagine us going back to where we were before. We’re going to be in a hybrid modern workforce forever probably.

 
Mark Haranas

Mark Haranas is an assistant news editor and longtime journalist now covering cloud, multicloud, software, SaaS and channel partners at CRN. He speaks with world-renown CEOs and IT experts as well as covering breaking news and live events while also managing several CRN reporters. He can be reached at mharanas@thechannelcompany.com.

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