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Insight Enterprises’ 7 Big IT Bets And Tech Trends For 2021: Joyce Mullen

Mark Haranas

Insight Enterprises President Joyce Mullen’s breaks down Insight’s biggest investment areas in 2021. ‘You have to have way more remote services, way more automation in the process, and managing all those devices is a big opportunity,’ she says.

Automation Investments To Reduce Costs

There will be an increase in the level of automation around everything. This is all about cost reduction. All around cycle time improvement. It’s all around self-service. You need way more automation in the process and managing all these devices. It’s all around making sure our customers can run as efficiently as possible within their operations with as few touches as possible.

 
Mark Haranas

Mark Haranas is an assistant news editor and longtime journalist now covering cloud, multicloud, software, SaaS and channel partners at CRN. He speaks with world-renown CEOs and IT experts as well as covering breaking news and live events while also managing several CRN reporters. He can be reached at mharanas@thechannelcompany.com.

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