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Insight Enterprises’ 7 Big IT Bets And Tech Trends For 2021: Joyce Mullen

Insight Enterprises President Joyce Mullen’s breaks down Insight’s biggest investment areas in 2021. ‘You have to have way more remote services, way more automation in the process, and managing all those devices is a big opportunity,’ she says.

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As-A-Service Customer Adoption Will Increase In 2021

I think as-a-service does increase next year. I just talked about how it’s much more difficult to manage devices rather than say one office building compared to a thousand houses and homes around the area. It’s a lot tougher to manage all of that stuff.

There was already a trend to more as-a-service. It’s probably not 50 percent [of businesses that choose as-a-service] but there’s probably 90 percent interest and 90 percent of customers are discussing as-a-service. But I do believe we will see increased adoption in as-a-service. At Insight, we want to drive that because we can deliver much more value to clients if we are managing the end-to-end experience and the lifecycle of those products.



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