What is one area you want to focus on in your new role? 

We have been experts in products, in solutions, in being the voice when a customer has said, ‘I have an identified need and I need an expert.’ What I bring, and the focus is, to get way out front of that. To get ahead of that identified need to how do we build the case for change around customer strategy. It’s a bit of a shifting dynamic around what’s our secret sauce around solving customer issues.

This is where IT and business have come together. It really takes a different perspective and an additional set of eyes to turn from being very expert around solutions and being very expert around customers. I bring that. I would put my hat on and say, ‘Here’s my flag, here’s what I’ve been able to do in my past—it’s really lead with the customer [from the] outside in. That’s how you get to that next level of growth, really focus where you want to bring expertise and lead with insight around customer change for business outcome.

We’re using IT to drive business outcomes. We don’t just serve IT. IT doesn’t serve IT. We all serve business and it’s incumbent upon us to make sure we know the customer strategy better than our competition.