With hybrid work here to stay, how will that play a role when it comes to managing customers as it relates to cloud-based solutions and security?
The pandemic contributed to how we look at the experience economy. It’s been a shift around embracing people and solutions that drive people engagement, employee engagement and the patient experience. There’s a whole dynamic around how are we using this moment in time of tremendous challenge to really embrace change. I think it’s driving everything from budgets to monetization to how are you actually getting a jump to simplicity.
You don’t need elegant solutions to drive and start change, but you need simple outcome-based solutions to maintain it and scale in an organization. What we’re doing is we’re trying to make sure that we’re addressing the people side of the equation, that we’re bringing our people out front and trying to position our value proposition and their case for change around the experiences we’re going to deliver to the business.
How are we going to influence patient experience, citizen experience, customer experience, consumer and employee experience? The dynamic has shifted and we’re poised to seize on that with some of the ways that we’re addressing that shift from where do we want to go and how do we get there with less risk.
What are your six- to 12-month goals for InterVision?
It really falls into two buckets. We’re an acquisitive company, we’ll probably do two to three acquisitions over the next 24 months. That’ll drive double-digit growth inorganically. To all of our stakeholders it will drive organic growth in double digits as well. It shouldn’t be a stretch as only about 25 percent of the market has seized this movement to the cloud.
The window is in the next two years. It’s a matter of how aggressively and how quickly we move. It’s in those two buckets: We’re going to drive double-digit organic growth and we’re going to drive double-digit inorganic growth and consolidate and grow.