Search
Homepage Rankings and Research Companies Channelcast Marketing Matters CRNtv Events WOTC Jobs HPE Zone Masergy Zenith Partner Program Newsroom Intel Partner Connect Digital Newsroom Dell Technologies Newsroom IBM Newsroom Juniper Newsroom The IoT Integrator NetApp Data Fabric Intel Tech Provider Zone

Software As A Growth Enabler: Five Solution Providers Share Their Software Journey

Solution providers looking to transform to a focus on software, the cloud and Software as a Service will find some good lessons from the experience of five executives who discussed their transformation at the XChange Solution Provider conference.

Back 1   2   3   ... 6 Next

photo

Software Push Requires New Customer Service Thinking: John Head, PSC

Early on in its software journey, the Chicago-area IT consulting firm rebranded from Precision Systems Concepts to PSC Group and adopted a new tagline, "It’s all in the way we listen." John Head, PSC's chief evangelist, said the change forced company leaders to think about customer service differently.

Instead of framing its business value around network break-fix capabilities, Head said the focus shifted toward providing difference-making customer guidance through passion, honesty and reliability. The approach paid off when PSC client Orbitz needed a more efficient, user-friendly fraud protection experience. PSC built a platform that solved both problems, allowing Orbitz to run its fraud protection service with just 15 people instead of 150, and later created a stand-alone company around the product – Accertify – that was acquired by American Express for $150 million in 2010.

"Know what you do well, know what you don't do, and know how to look into the future and take care of your people," Head said.

 
 
Back 1   2   3   ... 6 Next

sponsored resources