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Inspire 2021: 5 Big Updates In Microsoft 365, Teams And Industry Clouds

Microsoft’s sixth industry cloud offering, along with new Teams capabilities and a Windows “cloud PC” service, are among the major announcements at the Inspire partner conference this week.

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Teams And Dynamics 365 Get New Integrations

Thanks to a new integration, Teams customers will now gain free access to view and edit Dynamics 365 data within the Teams app even if they don’t have a Dynamics 365 license, Microsoft announced in connection with Inspire 2021. However, Dynamics 365 purchasers will receive advanced features and analytics, according to Microsoft.

Dynamics 365 users can view and work on customer records from within a Teams chat or channel, Microsoft said. They can add Teams meetings when creating appointments, gaining customer information to review during a Teams call. And, users can save Teams call notes automatically to Dynamics 365 records.

Automatic notifications will alert users to when changes happen, and administrators can configure permissions and access rules to control which users access customer data, according to Microsoft.

 
 
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