Salesforce CEO Marc Benioff delivered a keynote at his company’s annual Dreamforce conference that touched on Slack’s important role in Salesforce’s “digital headquarters” strategy, the power of Salesforce’s Health Cloud and the importance of the company’s ecosystem of customers and partners, a group the company calls “trailblazers.”
“They have created this incredible company,” Benioff told attendees, a mix of people in person in San Francisco and watching online worldwide. “You look at the incredible market share that Salesforce has been able to achieve, it is because of our trailblazers. You look at the incredible business performance that we’ve been able to achieve and $26.3 billion this year in revenue, it’s because of the trailblazers and we know that.”
Sam Shrefler, chief technology officer of Candoris, an Annville, Pa.-based Salesforce partner, told CRN in an interview that his company’s Salesforce implementation services “are in high demand” among nonprofit, education and commercial customers.
“We’re seeing just a lot of implementation work, we’re seeing managed services in the Salesforce ecosystem. I think all their acquisitions are doing well. Mulesoft, Tableau,” he said.
Shrefler said that he looks forward to seeing more acquisitions from Salesforce that improve the product suite and investment in the customer experience.
“I notice they’re making investments in just what it’s like to buy from Salesforce,” he said. “It’s a mix of acquisitions and changes to their product set. Easier purchasing is a big thing that I see them probably working on and looking forward to.”
Here’s what you need to know.