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The 10 Biggest Cloud Outages Of 2020

Here is CRN‘s list of the 10 most significant cloud outages in a year of unprecedented operational distractions.

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 Microsoft Azure, March 24-26

Microsoft confirmed a series of March outages impacting European customers were caused by strains placed on several cloud services by the COVID-19 pandemic.

Developers were uniquely impacted, as the first casualty on March 24 was Azure Pipelines, a continuous delivery service used by DevOps teams. For the next few days, software development pipelines experienced significant delays.

“This incident was caused by VM capacity constraints arising from the global health pandemic that led to increased machine reimage times and then increased wait times for available agents,” Microsoft later explained.

By the end of the week, Microsoft accepted blame for not promptly addressing the failure.

“On the first day, when the impact was most severe, we didn‘t acknowledge the incident for approximately five hours, which is substantially worse than our target of 10 minutes,” Engineering Director Chad Kimes said.


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