Workflow software developer ServiceNow has been one of the fastest-growing companies in the IT industry in recent years and the question for 2021 is how well the company can maintain that momentum.
ServiceNow develops digital workflow applications for IT operations, for employees and for customers—all running on a cloud computing platform. The idea is that the company’s workflow technology structures and automates business processes, helping businesses run more smoothly.
In November ServiceNow struck a deal to acquire Element AI with a plan to apply its leading-edge artificial intelligence technology to the ServiceNow platform in such areas as text and language, chat, images, search, question response, and summarization functions. Element AI was ServiceNow’s fourth AI-related acquisition in 2020: Earlier in the year the company bought Loom Systems, Passage AI and Sweagle.