Collaboration Apps/Unified Communications
While collaboration and unified communications applications have boomed in 2020, the Intermedia Unite platform stands out by putting the needs of SMBs at the forefront and by integrating partner feedback into new updates. Intermedia Unite, which brings together a PBX phone system with chat, videoconferencing, file sharing and backup, provides its Unified- Communications-as-a-Service offering with simplified management capabilities and strong reliability, ideal for SMBs and the solution providers who serve them. And in response to partner input, Intermedia recently brought Contact Center as a Service to Unite as an integrated feature for the platform. The integration has added call handling and routing features that are geared toward small businesses without the complexity of contact center offerings meant for larger customers.
8x8 Voice for Microsoft Teams
8x8 Voice for Microsoft Teams is a cloud telephony solution for Teams environments that enables customers to scale and deliver “operate-from-anywhere” communications. Ultimately, 8x8 Voice for Microsoft Teams provides a voice offering that is easy for IT to administer while also keeping the usual Teams experience intact for end users.
Cisco’s WebEx collaboration platform has featured enhancements such as the launch last year of the Webex Teams unified app. The app brings together calling, meetings, messaging and video device control, providing customers with a consistent experience regardless of how they join. Other recent updates to Webex have included new grid views, virtual backgrounds and blurring for backgrounds.
Cospace is Nextiva’s offering to help businesses navigate the shift to remote work. Cospace features HD voice and video, task management, file sharing, calendar management and chat—all designed with a simplified and user-friendly interface. Capabilities include video and audio meetings with up to 250 participants.
RingCentral Video seamlessly integrates video chat with RingCentral’s UCaaS platform, providing a comprehensive messaging, video and phone offering for businesses of all sizes. RingCentral enables users to easily switch between methods of communication without leaving the app, and the app can be accessed from any browser without the need for downloading it.
Available as an add-on to Zoom’s videoconferencing platform, Zoom Phone is a cloud phone system that supports inbound and outbound calling through the public switched telephone network. Zoom Phone offers integrated telephony features that enable customers to replace their existing PBX solution and ultimately consolidate all of their business communications and collaboration onto the Zoom platform.