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WWT CEO: 5 Channel Tips To Adapt To Cloud Operating Models

Mark Haranas

‘Hardware margin and software and just selling product and potentially services to customers, that’s changing,’ World Wide Technology CEO Jim Kavanaugh tells CRN.

Having Software Development Capabilities Is A Must

One thing we have uniquely done from a traditional system integrator standout, is that the software development piece of being able to go in and work with the line of business to truly help them think differently and change the way they may look at, for example, the patient experience.

So for example, when we built out capabilities for St. Jude’s [Children’s Research Hospital] we worked with their CTO and president along with other folks around, ‘What is the patient experience?’ So what does the back office need to look like? What capabilities do caregivers, doctors, therapists need, but also what your patients need so when they come in, they have a platform that is going to enable the patient very differently. … Software developers help enable the back office and the customer experience, the patient experience, the fan experience, etc.

 
Mark Haranas

Mark Haranas is an assistant news editor and longtime journalist now covering cloud, multicloud, software, SaaS and channel partners at CRN. He speaks with world-renown CEOs and IT experts as well as covering breaking news and live events while also managing several CRN reporters. He can be reached at mharanas@thechannelcompany.com.

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