WWT CEO: 5 Channel Tips To Adapt To Cloud Operating Models
‘Hardware margin and software and just selling product and potentially services to customers, that’s changing,’ World Wide Technology CEO Jim Kavanaugh tells CRN.
Having Software Development Capabilities Is A Must
One thing we have uniquely done from a traditional system integrator standout, is that the software development piece of being able to go in and work with the line of business to truly help them think differently and change the way they may look at, for example, the patient experience.
So for example, when we built out capabilities for St. Jude’s [Children’s Research Hospital] we worked with their CTO and president along with other folks around, ‘What is the patient experience?’ So what does the back office need to look like? What capabilities do caregivers, doctors, therapists need, but also what your patients need so when they come in, they have a platform that is going to enable the patient very differently. … Software developers help enable the back office and the customer experience, the patient experience, the fan experience, etc.