Autotask has expanded its bond with MSPs from selling its professional services automation tool to them to a more traditional resale relationship around its new file sync and share offering.
The vendor has gotten Autotask Workplace on the line card of more than 500 solution providers in just 18 months, according to Len DiCostanzo, senior vice president of community and business development.
MSPs traditionally have needed to be present to physically install file sync and share capabilities on each user's computer, which DiCostanzo said can take 20 to 30 minutes per desktop. But with Autotask Workplace, an MSP can automatically and remotely sync users' folders up to the cloud and back down to the desktop from a single central console.
"We're decommoditized a commodity product," DiCostanzo said.