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Managed Print Services Outlook: 5 Key Takeaways

Managed print services providers see signs that office printing is starting to return, leading to revenue growth opportunities—but serving at-home print needs will continue to be crucial.

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MPS In 2021

At St. Louis Park, Minn.-based solution provider Marco, the widespread closure of offices in 2020 did not put an end to the growth of its managed print services business. Instead of the usual 15 percent to 20 percent growth for Marco’s managed print services revenue in 2020, the company saw MPS growth of about 9 percent, said Dan Larkin, director of managed print services at the company. Other MPS providers fared worse. In some cases, this was because they weren’t able to include work-from-home printing under their managed print contracts, something that Marco was set up to do, Larkin said. “I’ve seen a lot of dealers that didn’t go to market that way historically that suffered really significant drop-offs last year because a lot of end users weren’t in the office printing,” he said.

While office printing is expected to rebound to some degree in 2021 as many offices reopen, a higher level of work-from-home—and at-home printing—is also expected to continue. That means both greater MPS opportunities related to office printing as well as a need for solution providers to adjust to serving home user printing needs—if they haven’t done so already.

As part of CRN’s Printer Week 2021, here are our five biggest takeaways on the managed print services outlook in 2021.

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