UCaaS Research Methodology

Gartner evaluated UCaaS vendors who offer solutions around VoIP, mobility, integrated conferencing – audio video and web – as well as IM/presence. Vendors must have offerings in North America, Europe and Asia/Pac, as well as the ability to support customers with more than 3,000 employees.

Gartner's Magic Quadrant ranks vendors on their ability to execute and completeness of vision and places them in four categories: Niche Players (low on vision and execution), Visionaries (good vision, but low execution), Challengers (good execution, but low vision) and Leaders (excelling in both vision and execution).

Here are the fifteen vendors that made this year's Magic Quadrant for worldwide UCaaS, along with Gartner's assessments of each company's strengths and weaknesses in the space.