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The 2018 Tech Innovator Awards

The ability to help solution providers differentiate themselves and grow their businesses is the crowning achievement of CRN’s Tech Innovator winners and finalists.

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Contact Center Applications

Winner:

Cisco Customer Journey Platform

Cisco’s Customer Journey Platform stands out in the market for providing superior contact center solutions with its use of data in multiple contact center systems and application of predictive analytics. The platform provides dynamic predictions of customer needs, enabling organizations to match each customer with the ideal agent. Aimed at the midmarket segment, the Customer Journey Platform is targeted at customers creating their first contact center, or who are seeking to improve contact center operations. Distributed contact centers can also benefit from leveraging the platform for improving visibility and contact over their sites.

Finalists:

CoreDial CoreNexa Contact Center

Mainly aimed at small and midsize businesses, CoreDial’s CoreNexa Contact Center offering is available as a private-label option that partners can provide under their own branding. Key features include self-service IVR, configurable automatic call distributor routing and real-time reporting.

Talkdesk Enterprise Contact Center Platform—CX Manager

Talkdesk’s CX Manager feature in its Enterprise Contact Center Platform offers a highly intuitive routing engine, which enables visual designs of customer journeys without the need for expensive IT resources or coding. With CX Manager, users can leverage a library of components for dropping into critical contact center actions.

 
 
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