Managed services News
ConnectWise IT Nation: 33 Products Bringing New Capabilities To MSPs
Joseph F. Kovar
Invarosoft used IT Nation to introduce a number of applications that give MSPs the opportunity to provide single-button support to customers using various devices, all featuring the MSP's own logo. The Sydney, Australia-based company said its white-label ITSupportPanel deploys across customers' Windows, Mac, iOS, and Android devices to help MSPs deliver a premium customer experience, increase profits, increase engineer productivity, and reduce inbound support calls. Rather than replacing the MSP's current services, ITSupportPanel is customized per client or per user to provide access to all the MSP's IT services from an IT Button on the desktop or mobile device. The app can be configured with the MSP's branding and buttons for logging tickets directly, contact information, feedback and URL links.