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Managed services News

ConnectWise IT Nation: 33 Products Bringing New Capabilities To MSPs

Joseph F. Kovar

Invarosoft ITSupportPanel

Invarosoft used IT Nation to introduce a number of applications that give MSPs the opportunity to provide single-button support to customers using various devices, all featuring the MSP's own logo. The Sydney, Australia-based company said its white-label ITSupportPanel deploys across customers' Windows, Mac, iOS, and Android devices to help MSPs deliver a premium customer experience, increase profits, increase engineer productivity, and reduce inbound support calls. Rather than replacing the MSP's current services, ITSupportPanel is customized per client or per user to provide access to all the MSP's IT services from an IT Button on the desktop or mobile device. The app can be configured with the MSP's branding and buttons for logging tickets directly, contact information, feedback and URL links.

 
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Joseph F. Kovar

Joseph F. Kovar is a senior editor and reporter for the storage and the non-tech-focused channel beats for CRN. He keeps readers abreast of the latest issues related to such areas as data life-cycle, business continuity and disaster recovery, and data centers, along with related services and software, while highlighting some of the key trends that impact the IT channel overall. He can be reached at jkovar@thechannelcompany.com.

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