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Managed services News

ConnectWise IT Nation: 33 Products Bringing New Capabilities To MSPs

Joseph F. Kovar

BitTitan MSPComplete

BitTitan, Bellevue, Wash., used IT Nation to show its newly updated MSPComplete platform the company said lets customers organize, optimize and automate IT service delivery. With MSPComplete, MSPs can centralize script storage in line with delivery documentation as tasks in Runbooks and create automated tasks with PowerShell scripts that can be configured to run in one click or automatically in the cloud through MSPComplete.

It also lets customers create and manage Runbooks by uploading existing service documentation, modifying existing templates from the MSPComplete Library, or by building Runbooks from scratch, and provides benchmarks for tracking task delivery time to learn where employee or service performance is strong or lacking and identify opportunities to improve SLA compliance.

 
Joseph F. Kovar

Joseph F. Kovar is a senior editor and reporter for the storage and the non-tech-focused channel beats for CRN. He keeps readers abreast of the latest issues related to such areas as data life-cycle, business continuity and disaster recovery, and data centers, along with related services and software, while highlighting some of the key trends that impact the IT channel overall. He can be reached at jkovar@thechannelcompany.com.

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