Managed Service Providers are on the front lines of meeting their customers’ most immediate IT needs. That makes them best positioned to anticipate what emerging IT products and services clients will be asking for as 2022 progresses.
As part of the 2022 MSP 500 project, CRN asked managed service providers to tell us what emerging technologies they expect to be the “next big thing.” What leading-edge IT will businesses and organizations be asking for this year? And, perhaps even more important, what technologies and services do MSPs think customers will need this year – but just don’t know it yet?
Not surprisingly many, if not most, MSPs cited cybersecurity as a technology that’s currently most in-demand. The list of specific security services included Security Operations Center (SOC), SIEM, SASE, managed detection and response, extended detection and response, managed threat response, zero trust security, next-generation anti-virus protection, network access control and incident remediation.
But MSPs also foresee demand in abroad range of technologies and services this year including artificial intelligence and machine learning, next-generation UCaaS, cloud and hybrid computing platforms, VDI (virtual desktop infrastructure), data management and data analytics, IoT, and business process automation and robotic processing automation, among others.
Here‘s a sampling of the responses that MSPs provided. Some have been edited for clarity.