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Rivals Reflect On The ConnectWise-Continuum Merger: ‘They Have A Lot Of Good Pieces’

SolarWinds MSP, Kaseya, and Barracuda weigh in on what last week's major acquisition means for the industry, the influence of private equity, and ConnectWise’s new documentation tool.

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The New Deal

Competition in the MSP platform space narrowed last week with ConnectWise’s acquisition of rival Continuum.

While the companies had the same private equity owner for nearly a year, the two operated independently, competing for the hearts and minds of customers to win share in the MSP platform space.

Weighing in on the new shape of the market, both SolarWinds MSP executive vice president and general manager John Pagliuca, and Kaseya CEO Fred Voccola echoed the sentiment that there are sure to be speed bumps ahead as ConnectWise and Continuum attempt to merge their two philosophies.

“I think the interesting thing there is you have two companies that have traditionally gone at servicing the market in different ways, so for me as a spectator it’s going to be interesting to see how they harmonize those two different approaches,” Pagliuca said. “The way they harmonize the management teams the different business models. I think they have a lot of good pieces there, as a spectator to see how they hand in glove these two approaches to the market.”

Meanwhile Brian Babineau, senior vice president and general manager, Managed Service Providers, Barracuda, addressed the difficulties in buy versus build when it comes to crafting solutions. The leaders also addressed differentiation in the market place, as well as the rise of documentation solutions as table stakes for anyone hoping to compete for MSP’s business.

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