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Sherweb Executives On Bringing Cloud Services, Security To MSPs

‘We were lucky to have our huge base of MSP partners by being first to market with the advent of the public cloud. Now we’re making sure that we serve those MSPs well and that we add value in every way possible where we see a gap, where we see that it is possible for us to add value,’ says Matthew Cassar, co-founder and co-CEO of Sherweb.

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How is Sherweb helping MSPs with security?

Cassar: We’ve developed Office Protect, a product exclusive to Sherweb, which is our way to try to help our MSPs protect SMB customers. It does essentially three things. One, it’s an easy configuration tool. It facilitates the configuration of Microsoft 365 tenants for MSPs with pre-configured templates with a ’click-click-next-finish’ operation with best practices without MSPs necessarily having to take a deep dive inside the Microsoft 365 config tool. Two, it monitors the configs, looks for changes, and monitors data based on the configuration that you’ve done. It can create alerts like, ’Hey we’ve noticed that someone has logged into your Microsoft 365 from the Middle East, that’s not normal behavior based on your tenant.’ And lastly, it sends those alerts to the MSPs.

Office Protect also comes with an option that we’ll be launching shortly, Office Protect MDR (managed detection response). What we’re seeing today is, MSPs really love the product. We have a few-hundred partners already using the product. One of the challenge is dealing with alerts. Anyone in security knows that when you get a lot of alerts, they can be time consuming to deal with. But with our MDR option, basically if you do not have an internal security operation center or NOC (network operations center) to look at those alerts, Sherweb can take that load and let you know when a remediation or something requires intervention. That’s a gap in the market where we’re investing in making a solution available for our MSPs so they can better serve their SMBs. And of course, it’s on top of Microsoft 365, because it’s by far the most used product. But Microsoft 365 needs to be more SMB friendly. Hence why Office Protect is there.

Movement to the cloud seems to have accelerated during the COVID-19 coronavirus pandemic. How has the pandemic impacted your business and your MSPs’ business? 

Cassar: Really, we’re lucky in a way. We’re in an industry that’s been kind of benefiting, to a certain extent, from the pandemic because of the acceleration to the cloud. So if you look at Sherweb, as a whole, we’ve had a great year. Year-over-year growth will be well over 30 percent.

I think initially some MSPs were struggling for a month or two. So I think if you go back last year in March or April, a lot of deals, a lot of the opportunities that our MSPs were working on came to a standstill. There were a lot of unknowns, and some insecurity in the marketplace, but then when the summer started, June, July, I think even May, things were much better. And since then, we’ve seen growth across the board.

 
 
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