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Networking News

10 Unified Communications Products Set To Be Unveiled At Enterprise Connect 2017

Mark Haranas

Genesys

Genesys Telecommunications will introduce and demonstrate a new combined platform portfolio of cloud and on-premise offerings for powering omnichannel customer experiences through its PureCloud, PureConnect and PureEngage products.

In December, the Daly City, Calif.-based vendor acquired contact center rival Interactive Intelligence. Genesys also acquired privately held Silver Lining Solutions in February, which provides employee performance optimization software.

 
Mark Haranas

Mark Haranas is an assistant news editor and longtime journalist now covering cloud, multicloud, software, SaaS and channel partners at CRN. He speaks with world-renown CEOs and IT experts as well as covering breaking news and live events while also managing several CRN reporters. He can be reached at mharanas@thechannelcompany.com.

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