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10 Things Mitel And ShoreTel Partners Need To Know About The New Mitel

Mitel's $530 million acquisition of ShoreTel is one of the largest unified communications deals in years and creates the second largest vendor in the global UCaaS market. Here's how the acquisition will impact partners and customers.

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Turns Up Heat On 8x8, RingCentral

Both ShoreTel and Mitel partners said the new combined company is laser-focused on winning more deals and taking share from its two biggest UC cloud rivals: 8x8 and RingCentral.

"With some of the applications that Mitel can bring to the table and some of the automation that ShoreTel brings to Mitel on the backend for delivering the cloud service, I think we'll be better able to compete with the 8x8 and RingCentral's of the world," said David Kaiser, president and CEO of Global CTI, a Bakersfield, Calif.-based solution provider.

"They now have the strength to take their platform ShoreTel Connect – which is an outstanding platform – and really push it through to completion so it can start gaining market share against 8x8 and RingCentral," said Alan Burdine, President and COO of CRI, a Chattanooga, Tenn.-based solution provider and longtime ShoreTel partner. "I think Mitel will get that into a top three position in a much faster time than ShoreTel would have been able to."

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