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Networking News

10 Things Mitel And ShoreTel Partners Need To Know About The New Mitel

Mark Haranas

No Product Disruption

Both Mitel and ShoreTel customers can continue to count on the same cloud and on-site solutions they have, with Mitel saying it will provide ongoing service and support for all ShoreTel products throughout their life cycles. Customers and partners will be notified and updated in advance of all product announcements.

"Giving those reassurances back to the customer base is a smart play not to disrupt the base and keep everybody in line," said CTP's Rittenhouse. "That's an important factor for us for sure, and our customers are happy to hear that."

 
Mark Haranas

Mark Haranas is an assistant news editor and longtime journalist now covering cloud, multicloud, software, SaaS and channel partners at CRN. He speaks with world-renown CEOs and IT experts as well as covering breaking news and live events while also managing several CRN reporters. He can be reached at mharanas@thechannelcompany.com.

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