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Cisco CEO Chuck Robbins: The '5 Key Elements' Of Cisco's Digital And Channel Strategy

"Partners have been, and will remain, at the heart of this company as long as I'm here," said Cisco CEO Chuck Robbins during his keynote at Cisco Partner Summit 2017.

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Employee And Customer Experience

All of this is in service of helping our customers deliver a better experience to their employees and their own customers. There's a couple of interesting stats that I saw; one is that nearly two-thirds of us have deleted an application off of our mobile device after launching it once. Because we have expectations, and if we don’t like it, we know there's another one. So we get rid of it and find the next one … Think about the expectations of your customer [and] the expectation of their customer. Not to mention the employees. There's an incredible, incredible competitive environment for talent and all of our employees and all of your employees expect to have an incredible experience when they work with you. We really bring so much of that to life with our collaboration architecture. This is one of reason's we made the acquisition last week of BroadSoft, to continue to help you help our customers deliver on that employee and customer experience that's so critically important going forward.

 
 
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