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Eric Yuan and Rowan Trollope: 5 Big Keys To Zoom-Five9 Merger

‘Our ability to bring these things together natively is going to be a total game-changer. Nobody’s done it, and we can absolutely revolutionize this space,’ says Five9 CEO Trollope regarding its upcoming merger with Zoom.

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‘A Total Game-Changer:’ Yuan And Trollope Tout Blockbuster Merger

The combination of Zoom and Five9 will be “a total game-changer” in the global communications market with plans to “absolutely revolutionize” the entire industry, said Five9 CEO Rowan Trollope and Zoom CEO Eric Yuan.

“That’s really the biggest opportunity here, the millions and millions—tens or even hundreds of millions —of phones that are out there that have to be replaced. And when you replace that phone system, you have to replace the contact center. So our ability to bring those two things together is incredible,” said Trollope recently during a Q&A call with media and analysts. “From the perspective that I look at with Zoom’s half-a-million customers, that’s an incredible opportunity to go back into that base and add contact center to every single one of those customers.”

It’s not just the technology synergies Zoom and Five9 share that will shake up the worldwide unified communications market—it’s also their existing co-selling partnership and joint customers.

“Rowan’s team, and our team, we were already working together for a while to land so many successful deals together,” said Yuan. “And this is what customers told us, ‘Hey, your solutions are great. And the Five9 solution is awesome. And the two together’—the customers like that.”

CRN breaks down the biggest keys and boldest remarks from Trollope and Yuan regarding Zoom’s blockbuster $14.7 billion acquisition of Five9 that is slated to close in the first half of 2022.

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