Advertisement

Networking News

Poly’s Nick Tidd On Hybrid Work And Tackling Supply Chain Constraints With The Help Of Partners

Gina Narcisi

The videoconferencing giant has rolled out Renew, an environmentally friendly buyback program that is helping Poly, alongside its partners, grapple with ongoing supply chain challenges while empowering hybrid work and return to work for customers, the company’s channel chief Nick Tidd told CRN.

Tell us about the Renew Partner Program and how it’s helping Poly address supply chain challenges?

One of the programs that we launched as a pilot here in North American was our Renew program. The concept behind that was two-fold. One, I had a supply chain problem, and so, I’m trying to get my own product back. And two, the upgrade cycle. We wanted our partners to be able to have a mechanism to get credit for the trade-in, but also give a voucher for future purchase. We’re now just two months into that and we’re day over day increase the number of partners that are taking advantage of it. It also plays very nicely into our green initiatives. The product is not finding its way into a landfill and it’s given us the ability to bring the product back. We’ll refurbish it, we’ll put a Poly warranty on it, and we’ll put it back out in the market to try to alleviate some of the supply chain shortages.

Supply chain for us is not only chips, but it’s also camera sensors. Many of us in multiple industries are fighting for the same sensor -- the one we use in our cameras is also used in the automotive industry. So, supply is going to continue to be a challenge for the foreseeable future. We’re working with our partners to communicate the best we can on delivery dates and communicate effectively when we will have enough product to meet demand. I don’t think this is something that’s going to solve itself quickly. We’re continuing to work through this with our suppliers globally to tackle this.

 
Gina Narcisi

Gina Narcisi is a senior editor covering the networking and telecom markets for CRN.com. Prior to joining CRN, she covered the networking, unified communications and cloud space for TechTarget. She can be reached at gnarcisi@thechannelcompany.com.

Advertisement
Advertisement
Sponsored Post
Advertisement
Advertisement