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25 New IT Products And Services You Need To Know About

Many of the products on the XChange 2019 show floor were aimed squarely at the MSP market, with hardware vendors also looking for ways to add a services component to their offerings.

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Bitdefender recently opened its first-ever Security Operations Center (SOC) to support the vendor's new managed detection and response (MDR) service, according to Joe Sykora, vice president of global sales and channels.

The MDR offering is intended to provide scale and add another layer of protection for more than 20,000 MSPs that rely on Bitdefender's technology to deliver managed services, Sykora said. Less than 1 percent of Bitdefender's MSP partners have their own SOC due to small and midsize enterprise resource constraints, Sykora said, meaning the Bitdefender SOC should make it easier for them to provide expertise and services.

The new offering will make it possible for Bitdefender's channel community to provide breach response services themselves rather than outsourcing them, Sykora said. The SOC will be priced on a per-node basis, and will be made available to partners on either a 40-hour-per-week basis or 24/7, Sykora said.

Between 25 and 30 partners have expressed interest in the beta program, Sykora said, and a formal launch is expected in early 2020.

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