What are customers seeking from generative AI solutions right now?

What we’ve seen is a transition from customers saying, ‘I don’t know much about this, but I have a board-level or a CXO-level directive to do something with generative AI so I have to wrap my head around it’ to now, ‘These are the three problems that we are trying to solve. Can you help us build, deploy and life-cycle manage?’

In some cases, it’s gotten to the point where they’re now saying, ‘We are convinced that we have to be making an aggressive bet on this. Can you help us scale our Center of Excellence so that we can stand up these capabilities within our own organization?’

So in a very short period of time, people have gone from not knowing much to knowing what problems to solve and looking for expertise and help to solve for that. And now they’re looking for expertise and help to scale these types of capabilities.

We started the business 10 years back with an AI-first mindset. We were early. It was painful. Then the market has slowly converged around what we were hoping and attempting to do. For us, now it’s the perfect moment to say, ‘We now have a team of about 4,000 people. And with the generative AI capabilities that we built, we can continue to scale and be a bigger force in the market.’