Most enterprises have faced a costly IT outage, and many say the downtime was completely preventable, according to a new study by LogicMonitor.
The findings underline the important role an MSP has come to play in monitoring their customers’ data, an increasingly difficult task with the rise of hybrid IT.
[Related: WATCH: LogicMonitor Founder Says These Are The Cloud Mistakes To Avoid]
“The environments they look after are rarely all cloud,” said LogicMonitor’s Chief Revenue Officer Mark Banfield. “They’re very hybrid. In fact, they are particularly on-premise and there’s a range of technologies they have to look after.”
The study surveyed 300 IT decision makers across North America, the United Kingdom, Australia and New Zealand. Of the 96 percent who experienced an outage, many ranked network failure, usage spikes, human error, software malfunction and infrastructure failure among the top causes. The findings suggest that it’s critical for MSP monitoring tools to offer more than just visibility.
“We will actually identify anomalies in the data,” said Banfield, describing the new artificial intelligence built into LogicMonitor’s SaaS-based monitoring platform. “We will identify problems…issues that exist and bring them to the forefront, right up front to the face of the IT operator so they can absolutely take action.”
Too often, MSPs rely on multiple monitoring platforms to get the job done. That not only adds cost and complexity, but multiple systems lack the visibility that a single platform provides. LogicMonitor’s platform gives MSPs granular visibility into resources, service and applications across infrastructure on-premise and in the cloud.
[Related: LogicMonitor Launches First-Ever Partner Program For Hybrid IT Monitoring]
The Santa-Barbara,Calif-based company is now working hard to bring MSPs on-board: The company unveiled its partner program in February and estimates around 40 percent of its revenue now flows through the channel. To learn more about LogicMonitor’s study and new partner opportunities, watch CRN’s video.
related stories
trending stories
Video
sponsored resources

NetApp
NetApp Data Driven Learning Center

Vertiv
Edge Computing 360

Best of Breed Showcase

Annual Report Card Showcase

NexGen Showcase

Cloud PPG Showcase

100 People You Should Know Showcase

APC by Schneider Electric
IoT Platforms 360

Silver Peak
Silver Peak Learning Center

Veeam
Veeam

NPD
Industry Trends 360

Comcast
Comcast Business Learning Center

AT&T Cybersecurity
Cloud Security 360

ConnectWise
ConnectWise

Symantec
Symantec Business Security Learning Center

RSA
RSA

Micro Focus
Enterprise Application Software 360

Eaton
Eaton Learning Center

BlackBerry Cylance
BlackBerry Cylance Learning Center

Storagecraft
Disaster Recovery Learning Center

Lenovo
Lenovo Learning Center

ID Agent
Managed Security 360

Wasabi
Wasabi

Sophos
Sophos Cybersecurity Learning Center

Scale Computing
Scale Computing Learning Center

SonicWall
Network Security 360

Cohesity
Cohesity Learning Center

Dell EMC
Software-defined Data Center 360

Sherweb
Cloud Partner Programs 360
